Why isn't my integration syncing?
Common reasons your integration stops syncing, and how to fix them.
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Common reasons your integration stops syncing, and how to fix them.
If content from a connected app isn't appearing or updating as expected, work through the checks below.
Go to Settings → Integrations and find the affected integration. If the status shows Disconnected or Error, click Reconnect and follow the prompts to re-authenticate.
The account used to connect the integration needs sufficient permissions in the third-party app. For example, connecting a content source requires at least read access to the relevant data.
If the account that originally connected the integration has left your organisation or had their permissions changed, the integration will stop working. Reconnect using an account with the correct permissions.
Some third-party platforms impose rate limits on API access. If you're syncing large amounts of content or triggering many syncs in quick succession, you may be temporarily throttled. Wait a few minutes and try again.
On the integration settings page, click Sync now to force an immediate sync rather than waiting for the next scheduled run.
Under Settings → Integrations → [Integration name] → Logs, you'll find a record of recent sync attempts and any errors. Error messages here are usually specific enough to identify the problem.
If none of the above resolves the issue, contact support with your sync log attached — this helps us diagnose the problem quickly.
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